"World's First PCI DSS Compliant Booking Engine"
Improve efficiencies, reduce administrative costs and cut commissions costs paid to intermediaries by going 'Direct-to-Customer' with ResAvenue Direct Connect.
Direct Connect is a plug 'n' play online hospitality management solution that seamlessly integrates with your hotel website and transform it into a proactive online sales engine. It comes equipped with a multi-currency credit card, debit card, cash card, direct debit, mobile payment-collection facility, which helps you to close sales in real time. It also enables you to manage inventory allocation and sales across multiple sales channels such as GDS, IDS, offsite sales offices, intermediaries and corporate partners from a single window interface, from any PC with an internet connection.
- Direct access to inventory for FIT, Agents, Wholesale Distributors, Trade Partners, Corporate Clients and Other Sale Offices.
- Password protected logins with allocated room inventory and customized rated for each channel.
- Adjust inventory allocations and rate structures based on seasonal variations and generate quick sales.
Benefits: Direct Inventory Access to All
Give Customers and Trade Partners direct access to your inventory. You can decide the amount of inventory to go up for sale and the pricing strategy for each unit. Adjust your inventory allocation and rate structure to account for seasonal variations. You can implement online strategies like festive and limited offers.
Create new efficiencies for your existing Agents, Wholesale Distributors, your other Sales Offices and Corporate Clients with customized Login Access. You can control your room inventory that is opened out to the trade channel, according to your business policies. Provide special login facilities, set predetermined contract rates, empower them with direct access to your room inventory and collect money from them instantly.
- Real time payment solution with an extensive payment option list helps to close sales instantly online.
- Real time inventory management and availability calendar improves guest experience.
Benefits: Real Time Solution
ResAvenue is a complete real time solution where reservation and an online credit card, debit card, direct debit, cash card and mobile enabled payment system come together. By giving the guest, the facility to check for room availability instantly, pay up immediately and give him a confirmation in real time, you can close a sale instantly and stop him from moving on to a competing hotel website. Your direct guests now have the reassurance of completing their reservation in real time and can confidently move on to other aspects of their travel itinerary.
- Range of online customization tools enable you to duplicate your website look and feel and add branding to your booking engine.
- Seamless booking engine integration process.
- Create a favorable impression of your hotel by displaying multiple images of your hotel property and rooms.
- Enhance booking experience with an Availability Calendar that enables guests to check for room vacancies for their selected dates.
- Heighten guest experience with stay enhancements. For example, enable guests to hire a car at the time of reservation.
- Show the rate break so guests are aware of how much they pay for each service – room accommodation, car hire, massage package etc.
Benefits: Highly Customizable Interface
While ResAvenue is hosted on common Internet infrastructure, it integrates into your existing hotel website seamlessly, duplicating the look and feel of your website on to the ResAvenue interface. The entire management of this process is in your control and can be changed by you at any point in time. By customizing your payment pages to match your website’s look and feel, you reassure your guests and trade partners and eliminate common fear amongst the online buyer populace is the security of their card details during a payment transaction. You also reinforce your hotel brand.
The ResAvenue Booking Engine also has booking and stay enhancement features. You can upload multiple room images to showcase your property properly and create an excellent impression even before the guest visits your hotel. The easy-to-use Availability Calendar enables guests to check for room availability in real time. This is a highly beneficial feature as guests can book a different room type if the select room is not available. It also allows them to check for available dates if their travel plans are flexible. You can offer other paid facilities such as massages, car rentals etc., and provide guests with a more complete travel service. Prevent abandoned bookings that are caused by irate customers by displaying the rate break-up before the payment page. This rate breakup page will give them a complete overview of the cost of stay and any other additions including taxes.
- Display your reservation pages in 9 major international languages (English, French, Dutch, Italian, Spanish, Portuguese, Chinese, Mandarin & Japanese).
- Enable multi-currency processing on your website (USD, GBP, Euro, SGD, INR, MYR, OMR, AED & BHD). Guests can pay in their local currency.
Benefits: Multi-lingual & Multi-currency Solution
Don’t lose out on sales due to currency conversion issues or language barriers. The ResAvenue solution has multi-lingual and multi-currency capabilities that will allow your customers to reserve rooms in their local language and pay in their local currency.
ResAvenue offers you the facility to transact in 20 different currencies such as USD, GBP, Euro, SGD, INR, MYR, OMR, AED, CAD, CHF, HKD, AUD, CZK, DKK, HUF, JPY, NOR, NZD, SEK and BHD.
- Receive foreign currency cheques from ResAvenue enabling you to maintain foreign currency balances in your bank accounts.
- Trigger payouts either by time specifications or amount specifications.
- Receive payments directly from ResAvenue on guaranteed payout dates.
Benefits: Simplified Financial Management System
Opt for the ResAvenue US Dollar, UK Pound Sterling and Euro currency processing facility, receive Foreign Currency cheques from ResAvenue and maintain Foreign Currency balances in your bank accounts. By opting for processing in these Foreign Currencies, your international guests will feel more comfortable as they will be able to transact in the currency they understand best and avoid any currency conversion disputes during the payment stage. You also have the facility to trigger payouts by either time specification or amount specification.
Speed up and simplify the cash flow process with online payments, while maintaining a high degree of control. Receive payments directly from ResAvenue on guaranteed payout dates. Financial dealings are simplified as no intermediaries are involved. Claim tax benefits of payments received from your overseas guests. The Foreign Inward Remittance Certificate will be issued by your bank / Avenues for your overseas transactions, to help you claim these benefits.
- Accept Credit Cards, Debit Cards, Direct Debits from Indian, Chinese and Singaporean Banks, Cash Cards and Mobile Payments on your website and increase your market reach. view list
Benefits: Widest Range of Payment Options
Lack of payment options is one of the key reasons behind abandoned reservations. By signing up for the ResAvenue solution, you can ensure that you have the widest range of payment options at your disposal without having to invest large sums to develop your own payment network.
- Collect payments from negotiated rate or extended stay guests without additional efforts with the custom invoicing facility.
- Send invoices easily using the Auto-email feature.
- Receive payments quickly by inserting a payment link in the invoice.
Benefits: Collect Payments for Any Deals
ResAvenue’s Invoice facility is ideal for collecting payments for any deals that are closed outside the online ResAvenue system. For example, pre-negotiated or bulk deals, banquet bookings, telephone deals etc. This feature saves you the effort of putting up special links on your website for collection of such unusual pre-determined amounts. Similarly, collecting payments from the winning bidder for the inventory you’ve put up on third party auction sites, like www.priceline.com and ebay.com is also possible.
- Configure and map your business policies such as cancellation policy, no-show policy, check-in policy, taxes etc on your booking engine through your M.A.R.S. interface.
Benefits: In-built Tools for Business Strategies
With ResAvenue’s Merchant Accounting and Reporting System (M.A.R.S.) interface, enjoy unprecedented flexibility and customization to map your business policies. You can configure variables such as cut-off timings, cancellations and ‘no show’ policies, check-in timings, taxes etc easily.
- View critical statistics and customer behavior data stored in the M.A.R.S. and develop CRM programs to enhance sales.
- Conduct email campaigns with the email list that is automatically stored in your ResAvenue M.A.R.S. account.
Benefits: Built-in CRM Tools
Empower your marketing team with critical statistics and customer behavior data. This data will enable them to run proactive and efficient CRM programs. The ResAvenue M.A.R.S. interface displays several statistics useful for marketing including guest history and the total number of room availability. An emailing list is stored in your ResAvenue M.A.R.S. back office that can easily be retrieved for mail-shots.
Maximize returns on your highly perishable ‘room night' inventory. React very quickly to market dynamics. Defeat uncertainty caused by volatile market situations. Create special last minute sales packages and configure them instantly through your ResAvenue M.A.R.S. back office.
- Auto-generate different types of reports such as Traffic reports, Time Linked Yield Reports etc.
- Receive instant booking and cancellation notifications via Email, Fax and SMS
- 24 x 7 access to all information via any PC with an internet connection.
Benefits: Comprehensive Reports, Instantly Delivered
ResAvenue reduces your workload with its Auto Report Generation facility. You can now generate a multitude of reports quickly and easily by logging into your ResAvenue M.A.R.S. account. The highly flexible and interactive ResAvenue interface also makes it easy for you to stay in touch with your business 24 x 7. You can configure your ResAvenue M.A.R.S. account to send you email and/or SMS alerts every time a guest reserves a room at your hotel or cancels his reservation. All you need is a PC with an internet connection and/or a mobile phone.
- The highest standards of security are embedded into the solution to ensure the security of your data.
- PCI Compliance DSS 1.1, 256-bit Secure Socket Layer (SSL) encryption, Verified By Visa and MasterCard’s Secure Code protocols.
- Non-Disclosure agreement to ensure the security and confidentiality of customer’s sensitive data.
Benefits: Highest Security Standards
ResAvenue employs state-of-the-art security systems to ensure the security of your transactions. Measures such as Payment Card Industry Data Security Standard Version 1.1 Standards of Compliance, 256-bit encryption, and Verified By Visa and MasterCard Secure Code protocols. These systems are updated constantly to meet the latest standards in international security procedures.
Additionally, given the highly competitive nature of the hospitality industry, ResAvenue maintains absolute secrecy of sensitive data at every stage of the operation. We cement this commitment by signing a legal confidentiality and non-disclosure agreement with every client as a standard practice.
- Launch your hotel online without incurring expensive infrastructural and high-end hardware costs. No additional manpower requirements.
Benefits: Low Setup Cost
Low setup cost with no investment in infrastructure required and no staffing headaches. Since the operation is hosted out of our servers, you can save big money on recurring high-end hardware costs, software licenses and expensive technical manpower. Consequently, your set-up cost is amazingly low with no hidden costs and the total solution comes built-in with a complete multi-currency, multi-payment options payment gateway.
- Got a query? Receive 24 x 6 customer and technical support.
Benefits: 24 x 6 Customer Support
The ResAvenue solution is backed with 24 X 6 world class support. If you have any queries or technical difficulties, you can reach a highly trained technical and customer support executive via phone and/or chat. You can also send in your query via email (Response time: 48 working hours).